Enhancing customer experience – providing new ways to interact
Contact centre technology has evolved from a costly investment available only to big budget call centres to something that is accessible to any businesses of any size, wishing to enhance customer experience by providing new ways to interact.
Multi-channel interactions (AI or human based):
.1
Call
.2
Video call
.3
.4
Chat
.5
Social Media
Taking customer experience to a whole new place
Customer experience is a big differentiator for businesses today. Making yourself accessible to customers in the way they chose to interact with you, at convenient times for them is a big part of that. Using AI and machine learning to get customers to the people with the answers / help they need quickly and efficiently then takes that customer experience to a whole new place.
Getting the right Contact Centre solution
To get the right Contact Centre solution it’s important to understand your business ambitions and objectives so they can be aligned to the extensive capabilities of contact centre technologies and the best fit solution can be found.
Whether you are looking to upgrade your current contact centre or are considering a new deployment, we have extensive experience and technical expertise in on premises and cloud solutions and are able to advise, install, configure and support your contact centre solution 24/7/365.
Benefit from effective and easy management with one of Koris365’s contact centre solutions
More efficient utilisation of agents – divert agents to clear queues
Out of hours service offerings
Configuration easily adapted
Manage SLA
Measuring performance
Tweak wrap up time
More control allocating communication to people in the business
Analytics help you learn and evolve from behaviours
Real time data
Management and historic reporting
Monitor queue time
Contact us
We would love to hear from you. To get in touch with our team of technical experts, please fill out this form or contact us by phone or email