Support

Obsessed with service

Providing an even greater level of support

We operate from redundant, geographically dispersed NOCs allowing for service continuity should something happen, and our ISO accreditation incorporates a fully documented business continuity plan, which is tested on an ongoing basis.


What can we support?

We can support as much or as little of your IT infrastructure as you need, complementing your own in house skills. From complete managed services to hardware replacement services, we can set up your support to reflect your business needs and the varying demands on your IT infrastructure.  

Every single change was highly business critical requiring fast deployment with each key stage running smoothly. Due to the 24/7 nature of the business operation, limited windows of opportunity were available. Koris365 provided unrivalled support, even at midnight on a Saturday.

JCOLIN hatfield

IT Solutions Architect, Nisa

Just wanted to say that Hamish seemed a real good guy and was nice and polite. Good interaction!

Matthew Nunn

Operations Manager, John Planck

Just wanted to let you know how much we appreciate your team, putting in all the work to get us back up and running and working late in to the night to do so. I have said it before but credit where credit is due and Koris365 always step up to the plate for us when we have critical issues and it doesn’t go unnoticed.

A huge thank you for your support over the last few days, the way you reacted to our outage with the constant support and availability was great to see, with key individuals coming online and supporting us with just a few hours notice, without whose guidance and drive to get things sorted we would not have succeeded today.

Happy employees result in happy customers, we continuously invest in our teams, keeping them engaged and up to date with technologies. This allows our highly skilled people to better assist you should a fault or crisis occur.

I know personally how Koris365 work, having been in the college for many hours over those first couple of months. We had an engineer here who did not leave until 1 am on Saturday, working from Friday morning trying to get systems back up and running. In terms of the response and technical ability and figuring out the problems that we had with some of our backups in the first place, it was clear that Koris365 knew what they were doing and were happy to help us out.

Neil Hamblin

Digital Services Manager, Lakes College

The support we receive from Koris365 is exceptional, the team are fast, reliable, and communicative with clear escalation paths if / when they are needed.

Paul Warren

Head of IT and Development, The Sheffield College

Thanks for today and please pass my thanks to your team for the support also, great work and I appreciate you worked through with me until resolution.

Cements the importance of the support contract and the value for money with the expertise that comes with it.


Our teams are obsessed with service and are here for you throughout

Your support journey starts with an in depth onboarding process allowing us to understand you and your business, giving a personalised touch.

Clear point of contact to the service desk via a dedicated phone number or via access to our online ticket system portal.

During our service reviews provided on a pre-agreed basis, we work with you to ensure your expectations are being met, we are achieving customer satisfaction and beyond and the services remain aligned to your business objectives.

With live monitoring, our support team will obtain and act on alerts providing that proactive response you require.

Clear and decisive incident management process.

Our team of experts are always here for you

You can reach them on the phone using the numbers and email addresses you have been using recently and you can reach them on the following details.

Call: 0345 505 6365

Email:  support@koris365.com

If you don’t have access to the client portal please email servicedesk@koris365.com with “Portal Access Request” in the subject line.

We would love to hear your feedback on the services you receive good and bad. To tell us about your experiences please contact: feedback@koris365.com



Contact us

We would love to hear from you. To get in touch with our team of technical experts, please fill out this form or contact us by phone or email

Phone

0345 230 0365

Address

8 Grovelands,

Boundary Way,

Hemel Hempstead,

HP2 7TE

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