Support
Obsessed with service
Providing an even greater level of support
We operate from redundant, geographically dispersed NOCs allowing for service continuity should something happen, and our ISO accreditation incorporates a fully documented business continuity plan, which is tested on an ongoing basis.
What can we support?
We can support as much or as little of your IT infrastructure as you need, complementing your own in house skills. From complete managed services to hardware replacement services, we can set up your support to reflect your business needs and the varying demands on your IT infrastructure.
Happy employees result in happy customers, we continuously invest in our teams, keeping them engaged and up to date with technologies. This allows our highly skilled people to better assist you should a fault or crisis occur.
Our teams are obsessed with service and are here for you throughout
Your support journey starts with an in depth onboarding process allowing us to understand you and your business, giving a personalised touch.
Clear point of contact to the service desk via a dedicated phone number or via access to our online ticket system portal.
During our service reviews provided on a pre-agreed basis, we work with you to ensure your expectations are being met, we are achieving customer satisfaction and beyond and the services remain aligned to your business objectives.
With live monitoring, our support team will obtain and act on alerts providing that proactive response you require.
Clear and decisive incident management process.
Our team of experts are always here for you
You can reach them on the phone using the numbers and email addresses you have been using recently and you can reach them on the following details.
Call: 0345 505 6365
Email: support@koris365.com
If you don’t have access to the client portal please email servicedesk@koris365.com with “Portal Access Request” in the subject line.
We would love to hear your feedback on the services you receive good and bad. To tell us about your experiences please contact: feedback@koris365.com
Contact us
We would love to hear from you. To get in touch with our team of technical experts, please fill out this form or contact us by phone or email
Phone
0345 230 0365
Address
8 Grovelands,
Boundary Way,
Hemel Hempstead,
HP2 7TE