Public Sector Frameworks

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Technology Services 3 Framework

Koris365 have been successfully delivering solutions and services to Public Sector organisations for many years. Many of our services are now available to procure through the Technology Services 3 Framework (TS3) awarded by the Crown Commercial Services (CCS) for Lots 3a, 3b and 3c.

We can provide any combination of services to complement your needs.

Lot 3a: Operational Services – End User Services

We can provide a full range of end user support, including but not limited to:

Product support, including hardware and software support.

Logging and management of incidents.

Reporting and proactive results analysis of problem trends to suggest permanent fixes.

The dispatch of service technicians and/or parts.

End user training coordination and other technology related issues.

End User Computing and Device Management – delivering full end user computing and device management. Services which may include but are not limited to:

  • Support for the full life cycle management of desktop, laptop, tablet, thin-client, handheld and peripheral assets.
  • Device deployment, maintenance, change management and disposal.
  • The hardware, software, resources and other mechanisms required to perform the technical support, planning, process management and administration of the service.

Lot 3b: Operational Services – Operational Management

Koris365 operational management services allow us to deliver full IT operations, data centre, and technology estate service management. Our services include but are not limited to:

Support for various operating models including fully centralised, fully decentralised, ‘federated’ (hybrid) and consumption based.

Day-to-day system management responsibility for the technology infrastructure including systems operation, integration, support, administration, and performance monitoring.

The processes required to perform the support including configuration management, technical diagnostics / troubleshooting / repair, and disposal management.

Production of management reports.

Security Management services including but not limited to:

  • Network security including managed firewall, virtual private networks, instruction detection, and vulnerability scanning.
  • Identity and access management.
  • Device security including anti-viral/anti-phishing/anti-ransomware, zero day protection, and encryption.
  • Security Operations Centre (SOC).

Lot 3c: Operational Services – Technical Management

Planning, delivering, operating, managing (including security), supporting and monitoring the on-premise local area network infrastructure (LAN) and/or its assets.  

The management of network hardware including routers, switches, fixed and wireless devices, fibre optic equipment, and firewalls.

Network Operations Centre (NOC)

Hardware and Software Asset Management services, which may include but are not limited to:

  • Hardware and software acquisition and disposal decisions that identify and eliminate unused or infrequently used assets.
  • Consolidation of software licenses or proposals for new licensing models.
  • Accurate accounting of technology asset lifecycle costs and risks.
  • Processes to maximise the business value of technology and sourcing decisions.

The benefits of utilising the TS3 Framework for Public Sector organisations include:

Great value through leveraging natural competition

Reduced timescales (no further OJEU process needed)

The OJEU value is £2 billion

Pre-defined terms and conditions (using call-off terms tailored to service needs and easy to use call-off contract)

Extended choice of services compared to earlier agreements

Services for all your needs, from disaggregation (breaking down) of large contracts to single vendor outsourcing

Knowing suppliers have been vetted by an extensive process

For more information please contact our team at hello@koris365.com