About us
The IT Managed Service Provider that goes the extra mile
Who we are
At Koris365 our team of technical experts are trusted by many organisations across the UK to help them use technology to achieve their ambitions.
Customer experience is important to us as is evidenced by the many accreditations we hold in various areas of our business. Our ISO 9001, accreditation ensures we have processes in place to provide consistently great service.
Our ISO 14001 accreditation reflects the fact environmental concerns and efficiency practices are top of our agenda.
As an IT Managed Services provider, the security of our business; our information and that of our suppliers and customers is fundamentally important to us, which is why we have both ISO 27001 and Cyber Essentials.
Koris365 Mission
The IT Managed Service Provider that goes the extra mile. Our teams of experts are trusted by organisations across the UK to deliver technologies and services that help their businesses achieve more:
Increased productivity
Employee efficiency, better communication and collaboration
Greater business agility
Cost efficiency
Protecting and managing access to data
Increasing security and migrating risk
Creating competitive advantage
Digital transformation
Success stories
Our work with organisations across private and public sectors have helped achieve greater efficiency, improved productivity, flexibility, cost savings and increased security and compliance.
Visit our customer success stories to see some of the great work we do with our clients.
“I highly recommend that you invite Koris365 to tender for your business. Their attentiveness and scale ensures they are big enough to support you 24/7 – which is a weight off any F.D.’s mind.”
— ANDREW HUNTER, GROUP FINANCE DIRECTOR, THE AIRDRI GROUP
“I think the main thing that Citrefine has learned is the importance of having a good, secure network and that having a great I.T. partner is actually very important – even though it’s ideally not obvious day to day to most people working in the business”
JACQUELINE WATSON, MANAGING DIRECTOR AT CITREFINE
“Ever since I have been working with Koris365, I have found them to be diligent honest and open about the solution they provide and will not try and sell me something they cannot support or take on. In recent meetings at a corporate event, it was great to meet the other members of the various teams, the individual knowledge and experience is outstanding.”
CHRIS NORTH, IT DIRECTOR (HEAD OF IT UK) AT DEKRA UK
Koris365 Values
Values like trust, excellence, teamwork, respect all come as standard in Koris365. These important traits are prerequisites when we recruit, subsequently they are part of the package when you interact with us. In addition to these traits, the values that define us, that we uphold and measure our colleagues on, are as follows:
Easy to work with
Nurturing talent and passion
Obsessed with service
Open and honest
Easy to work with
Life is complicated enough, so it’s important to work with people who make it easy. We have a huge focus on customer experience, it is our aim to make sure our working practices make working with us slick, quick and easy, balancing processes to ensure nothing falls through cracks, while making sure we are agile and can flex to our customers’ needs.
Nurturing talent and passion
We know better than most the amazing things technology can achieve, that is why we continually invest in and strengthen our knowledge. By doing this we help our customers; get the most from technology; make sure they invest in technologies that will support future ambitions and help use technology to make a real difference, while also making our colleagues feel more accomplished and invested.
Obsessed with service
Our business comprises a group of like-minded people who honestly care about each other and our customers, they are always happy to go the extra mile, own a problem and support each other.
Open and honest
We put our customers first. When things go wrong (because let’s face it we are human), we will always be honest while simultaneously sorting it out. Delivering successful IT services to our customers that make a difference to their businesses is all we want. We know if we do that well we can grow together.
What you can expect from us
A team of great people – focused on customer experience, with the best technical knowhow, interested in understanding our customers so we can help them achieve their ambitions and outcomes.
A business with enough process’ in place, so nothing falls through the gaps, but the agility to flex to customers’ needs.
A team who will own a problem in your hour of need and will go the extra mile.
A range of services that complement your teams’ skills.
How we do it
Project management
Project plan, statement of work, project initiation documents, project kick off, change control, communications plan, Risks Assumptions Issues Dependencies (RAID) log, resource scheduling and assignment of tasks, monitoring of work / performance, weekly progress meetings, product testing.
Implement
Install and implement solutions, via our specialist technical teams.
Deliver
UAT, acceptance criteria, testing, project sign off.
Support
Our support teams comprise 1st line, 2nd line and 3rd line based across the UK and from our four service desks in Leeds and Hemel Hempstead.
- Spares handling
- Helpdesk
- Dedicated help desk
Review
Monthly, quarterly or annually, during our reviews we look at service levels and deliverables, effectiveness of technology and its alignment to customer requirements.
Where we are
With offices in Hemel Hempstead and Leeds and a team of people working hard remotely too, our teams are well placed to assist organisations across the UK.
Our parent company
Koris365 is an MXLG company. MXLG is a joint venture between two industry giants MXC and Liberty Global.
About MXC
MXC is a specialist technology adviser and investor with a track record of investing in and advising companies in the TMT sector. With its experience of spotting, developing and realising value, MXC has a unique investing window on the UK technology market.
About Liberty Global
Listed on NASDAQ, Liberty Global is the world’s largest international TV and broadband company, with operations in 12 European countries under the consumer brands Virgin Media, Unitymedia, Telenet and UPC. Its infrastructure and digital platforms empower its customers to make the most of the video, internet and communications revolution.
Raising the funds to keep the helicopters flying
Our people and the communities around us are hugely important to us. In Leeds, home to our Northern team, we are proud to support the Yorkshire Air Ambulance Service. By fixing laptops, ensuring files are stored securely and maintaining all their IT services, we give them the time and resources to focus on their important work – raising the funds they need to keep their helicopters flying and helping people.
The backbone of the Yorkshire Air Ambulance
Outside of providing IT support, our staff also enjoy doing their bit to help fundraise, hosting bake sales, fancy dress and music nights, and often taking part in YAA’s corporate events.
Neale Jacobs, Yorkshire Air Ambulance Operations Director, said: “Koris365 are the backbone of the Yorkshire Air Ambulance. Without their support, a lot of our operations wouldn’t function and we wouldn’t be able to continue raising the £12,000 a day to keep our helicopters maintained and flying over Yorkshire. We would like to thank them for their many years of support and generosity.”
Supporting Hope and Homes for Children
We are also proud to support Hope and Homes for Children. Since 1994, Hope and Homes for Children has been working to stop the institutionalisation of children. They’re 200 people strong, in multiple countries, inspiring organisations, including the UN, EU and governments around the world, to close the doors of orphanages forever.