Microsoft Teams Direct Routing
Everyday business collaboration
Changing the way we collaborate
Changing the way we meet, chat, call and collaborate in business, Microsoft Teams has become a familiar and effective part of everyday business collaboration over the last few years. Its inclusion in Office365 means it will no doubt be familiar to your users already, so extending it to integrate with your pbx and include a complete voice capability feels like a natural extension.
Extending Teams functionality
Our Teams direct routing solution adds voice functionality to Microsoft Teams, providing a flexible cost alternative to buying a Microsoft call plan, with the option to add further functionality and contact centre integration.
With a technical team bubbling with experience and expertise in both Microsoft and the nuances of voice including call porting, number ranges, gateways, contact centre and connectivity, we are perfectly positioned to provide advice, complete the integration and support you 24/7/365 with enterprise level SLAs.
Microsoft Contact Centre
Teams Contact Centre approach is evolving and keeps maturing making allowing contact centre functionality to integrate more fully with Teams.
Benefits
Collaborating beyond your business
Familiar functionality
Cost savings
Easy deployment – no need to distribute handsets
Integration with any pbx brand
Safe pair of hands
Frequently integrated with
We choose partners with technology that aligns to our customers’ ambitions. When we combine those technologies with our exceptional people and their expertise, it makes an unbeatable combination.
Helping you increase productivity and provide a better user experience
We can complete the integration of your PBX or Contact Centre solution in a staggered approach, so you continue to derive the best value from your investment. We can also help you explore the possibilities of the technology, making sure you get the best from the amazing collaboration features available.
Having delivered Skype for Business solutions for many years, our expertise has evolved with Microsoft’s development of Microsoft Teams, so we have the perfect skills to manage your transition from Skype for Business, helping you increase productivity and provide a better user experience.
Contact us
We would love to hear from you. To get in touch with our team of technical experts, please fill out this form or contact us by phone or email