Koris365 Internal Change Freeze Period – Notification December 2025
We would like to inform you of our internal change freeze period, which will take effect from Monday 15th December 2025 through to Monday 5th January 2026.
This internal freeze is part of our standard operational process to ensure service stability and protect critical systems during the festive period. Please note that this freeze applies to our own internal infrastructure and processes, it does not restrict any customer-requested changes or project work, unless otherwise agreed or impacted by dependent internal systems.
The freeze will be applied in stages, as outlined below:
Monday 15th December to Friday 19th December (Partial / Medium Change Freeze)
During this period, we will implement a partial freeze, meaning:
- Minimal risk changes may proceed as usual.
- Moderate risk changes will require enhanced internal approval.
- No high-risk changes will be implemented.
- Emergency changes to resolve major service outages are permitted.
Saturday 20th December to Thursday 1st January (Full / High Change Freeze)
To protect critical services during the key festive period, we will operate a complete change freeze.
- No standard or normal changes will be made.
- Only emergency changes to resolve major service outages will be permitted, and these will go through an enhanced approval process.
Friday 2nd January to Monday 5th January (Partial / Medium Change Freeze)
We will return to a partial change freeze, with the following conditions:
- Minimal risk changes may proceed as usual.
- Moderate risk changes will require enhanced approval.
- No high-risk changes will be implemented.
- Emergency changes to resolve major service outages are permitted.
This internal freeze forms part of our Change Management Policy, ensuring the continued reliability and stability of our services during the holiday period.
If you have any questions or would like to discuss how this may affect any planned work, please contact your Account Manager.
Kind regards,
Richie Harrison
Service Operations Manager